Free shipping, payment methods
Here you will get all informations about shipping, handling and payment methods.
Shipping is free of charge within the EU.
This also applies to cash on delivery.Currently cash on delivery only is possible in the following countries: Austria, Belgium, Germany, Luxembourg, Netherlands, Czech Republic and Hungaria.
19 % discount of the german tax for deliveries to Non-EU Countries (Switzerland, Norway, Jersey...).
In the shopping cart the costs will be displayed, added or subtracted automatically.
For deliveries to Switzerland (25 €) and Norway (30 €), we need to charge customs clearance fees.
Please note that an Administration Fee of 10 CHF, a Provision of 1,5% at a minimum of 8 CHf and an Import Tax of 8 % will be charged from the financial authorities of Switzerland, which we have to advance.This amount will be charged separately by DPD parcel service.
Some informations of Federal Customs Administration can be loaded here:
Shipping to other locations on demand.
Free return / Taking back goods
You may return the goods received without specifying a reason within two weeks.
We will confirm receipt of your e-mail and send a forwarding label which you should fix to the parcel and drop it off at a parcel pickup station.
Please note: The goods can only be returned in excellent condition. Therefore it is very importand to repack it carefully.
Unfortunately, we are unable to accept unstamped packages.
The purchase price paid will be refunded at the latest within three working days of receipt of the goods.
Bank transfer, prepayment (3% discount)
If you pay in advance by bank transfer we grant you a 3% discount. Please wait until you get our second confirmation mail. In this mail we send you the invoice with our bank account data.
Cash on delivery, without extra feesWhen paying by cash on delivery, you pay directly in cash on delivery of the package on your doorstep. Right now shipment by cash on delivery only is possible to Germany, Austria, Belgium, Luxembourg, the Netherlands, Hungaria and the Czech Republic.
PayPal™With PayPal, your financial info and purchases are better protected. You save time shopping online and sending money. And you get more ways to cover your payments. Don‘t have an account? Sign up here.
Credit cardWe accept payments by Visa, MasterCard and American Express. After the choice payment by credit card you will be forwarded through a secure connection to a website of the credit card institution. There you can pay the amount by MasterCard, Visa or American Express. Your data remain therefore invisible to us.
If you should have any questions please contact us:+49 9571 94 00 117
While we aim to ensure quick and smooth delivery.
Normally we ship within 3 to 4 working days after payment.
Should there be delays, because of holiday season or other circumstances, you will be informed immediately.
You will get informations on leading times always with your order confirmation.
As soon as the parcel is on its way, you will get a tracking number by e-mail, being able to watch the delivery status online.